CruisePaks Refill Kit | Basic | Ointments

Returns Policy

You have 30 days to return most new, unopened items for a full refund. If the return is due to an error on our part (e.g. incorrect or defective item), we will cover the shipping costs.

You should receive your refund within four weeks after giving the package to the shipper. This period includes transit time (5-10 business days), processing time (3-5 business days) and bank processing time (5-10 business days).

To return an item, log in to your account and click the "Return Item(s)" button under the "Complete Orders" menu. We will notify you via e-mail when the item has been processed and the refund issued.

Shipping

We can ship items to any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Depending on the shipping provider you choose, date estimates will be provided on the shipping quotes page.

Shipping rates are based on the weight of the item, which can be found on its detail page, and will be rounded up to the next full pound in accordance with the shipping companies' policies.