CruisePaks Refill Kit | Basic | Ointments - Cruise First-Aid Kit Supplies

Returns Policy

You have 30 days to return most new, unopened items for a full refund. If the return is due to an error on our part (e.g. incorrect or defective item), we will cover the shipping costs.

You should receive your refund within four weeks after giving the package to the shipper. This period includes transit time (5-10 business days), processing time (3-5 business days) and bank processing time (5-10 business days).

To return an item, log in to your account and click the "Return Item(s)" button under the "Complete Orders" menu. We will notify you via e-mail when the item has been processed and the refund issued.

Shipping

We have the capability to deliver to almost any location worldwide. It's important to be aware that certain products have limitations, and some cannot be dispatched to international destinations.

Estimated shipping dates based on your chosen shipping provider might be displayed on the shipping quotes page. For international deliveries, there might be extra charges. Keep in mind that the shipping costs for our products are determined by their weight.

You can find the weight of each item on its respective detail page. To align with the guidelines of the shipping companies we employ, all weights will be rounded up to the nearest full pound.